Frequently Asked Questions

How long does a typical repair take?

Most standard repairs are completed within 2-4 weeks. More complex restorations may take longer. We'll provide you with an estimated completion date when we assess your item. Factors that can affect t...

What types of bags do you repair?

We repair all types of bags and leather goods, including: Handbags and shoulder bags Briefcases and laptop bags Luggage and travel bags Wallets and purses Backpacks Clutch bags Sports bags We work w...

How much does a repair cost?

Repair costs vary depending on the type of damage and the work required. We provide free, no-obligation quotes before starting any work. Common repair prices: Handle replacement: from £80 Zip repair...

Who Will Collect My Bag?

  Whilst we primarily contract DHL to perform logistics on our behalf, we use a number of couriers to cover the UK and Europe.  All couriers we use are fully licensed and insured. When boo...

Do you offer a collection service?

Yes! We offer a fully insured nationwide collection and delivery service. Simply book a collection online and we'll arrange for a courier to pick up your item at a time that suits you. Collection is f...

How do I package my item?

The courier requires us to protect the item as much as possible; they also need us to protect their equipment and people. We understand that you probably won't have the original box for your case, so...

Is there a guarantee on repairs?

Yes, all our repairs come with a 12-month guarantee against defects in workmanship. If any issues arise with our repair work within this period, we'll fix it free of charge. This guarantee covers the ...

How long will my item take?

The usual turnaround time for repairs is 10 days.   Repair times are governed by the availability of parts, and where we need to order parts from the manufacturer the turnaround time will increa...

Why can't you provide full quotes with pictures?

We try to offer accurate estimates using photos, and we're generally not too far off of the final repair cost, although until our technicians physically receive and assess the item quotations, or...

Can you guarantee your work?

We offer a guarantee of 12 months for the work we carry out.  We don't offer a warranty or guarantee on the parts supplied by the manufacturer, as the manufacture of the parts is outside of our o...

Why do I have to pay for my collection when the item is faulty?

Whilst the manufacturer warranty covers the work and parts associated with a repair, the warranty does not cover transport to any repair facility. We work on behalf of the manufacturer and must abide...

Is my item covered under the warranty?

We will not be able answer this question until the item has been assessed by our highly trained technicians. To ensure your item can be assessed and have the best chance of being covered by warranty p...

Can you send me spare parts?

In short we are sorry to say No.  The majority of brands we work with have spare parts supplies for B2B repair centres ONLY. Due to the variations in factory production runs / ranges e...

Do I need to box my item?

Whilst we suggest you take every care to protect your item during it's journey to ensure no further damage occurs, we also understand that not all households would have a box as large as their suitcas...

How many items can be booked in a single booking

One repair, one item, one booking. Each item will require a separate booking.